Last updated: 9 September 2026. This policy explains how Motorcycle Real Simulator handles personal information for players who use our realistic motorcycle mobile game and this website in Chile.
Motorcycle Real Simulator is a Chile-based mobile game business at Los Carrera 2440, 1530000 Copiapó, Atacama, Chile. “We”, “us”, and “our” mean the operator of this realistic motorcycle mobile game. We provide digital entertainment focused on acceleration, traffic, checkpoints, upgrades, and free ride. We collect personal information so we can answer enquiries, support play, process payments where offered, communicate updates, and run the business safely. For privacy questions, write to [email protected], call +56522234100, or write to the address above. We act as the data controller for information collected through this website and, where applicable, through the mobile game. Platform stores may collect their own billing data; we receive only what is needed to confirm a purchase or restore an item. If you contact us from outside Chile, we still handle your enquiry according to Chilean data protection rules and this policy.
This policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, download Motorcycle Real Simulator, create a player profile, or pay for a digital product where available. It applies to players, parents or guardians, and other adults. We do not knowingly collect personal information from children for marketing. Details about a minor’s age group, device, or play notes are treated as information supplied by the adult who provides them. If you do not agree with this policy, please do not provide personal information and do not create an account. This policy sits with our Terms of Use and Cookies notice and does not replace Law No. 19.628 on the Protection of Private Life, Law No. 21.719 on Personal Data Protection, and other applicable Chilean rules. It covers the mobile game, support, optional packs where offered, the contact form, and ordinary business administration. This policy does not cover independent websites that a player may visit after leaving our pages. We will not treat silence as consent for a new, unrelated purpose that Chilean law requires us to explain first.
We collect information you give us: name, email, phone number, address where relevant, player experience level, messages about the mobile game, payment confirmation references, and notes about a support issue. If you write to us, we may keep a record of an enquiry or refund request. We also collect limited technical data such as browser type, device type, operating system, general location from an IP address, pages viewed, crash logs, and visit time. In the mobile game we may collect a player identifier, progress, unlocked motorcycles, settings, and approximate region so that saves and leaderboards work. We do not ask for government identification as a routine part of playing, though we may ask for identity confirmation before a high-value refund. Leaderboard displays may include a chosen rider name and score; that information is for running the mobile game, not for advertising a person. We do not collect precise GPS tracks of your real-world movements. Camera or microphone access, if ever requested by a future feature, would be optional and explained at the time of the request.
We collect information when you complete a form, email us, call, install the mobile game, or ask about a feature. We may receive details from payment providers or app stores when a transaction is approved or declined. We use information to support Motorcycle Real Simulator, confirm purchases, process payment, answer questions about handling, traffic, checkpoints, upgrades, and free ride, keep tax records, prevent fraud, and send service messages about a request you have already made. Marketing is sent only where you have asked for it or where Chilean law allows. You can stop marketing by emailing [email protected]. We do not sell personal information or use play details to profile a person for advertising by unrelated businesses. Our lawful bases may include contract, legitimate interests in running a mobile game business, consent where required, and legal obligation for tax and consumer records. We may use aggregated, de-identified statistics to understand which routes are popular. Aggregated figures are not used to identify you. We will not use your data to make fully automated decisions that produce legal effects without a human review where Chilean law requires that safeguard.
We handle information in line with Law No. 19.628, Law No. 21.719, and related Chilean privacy and consumer rules, to the extent those rules apply. We collect data for lawful business purposes connected with operating Motorcycle Real Simulator, from you where it is reasonable, and only as much as we need. We do not use it for an unrelated purpose unless you agree, the law requires it, or disclosure is needed to prevent a serious threat to life or health. We take reasonable steps to keep information accurate, secure, and no longer than necessary. We give you access on request and we correct information that is wrong. If we refuse, we will explain why unless we are not allowed to do so, and we will tell you about available complaint routes under Chilean law, including the courts of Copiapó and, where competent, the Personal Data Protection Agency and SERNAC. Parents or guardians may exercise rights on behalf of minors where applicable. You may also request deletion, opposition, or portability where those rights apply under Law No. 21.719. We will answer within the time limits set by Chilean law. We do not charge a fee for a reasonable first request. Repeated or abusive requests may be refused as allowed by law.
We share information only with people who help us run the service: payment processors, app stores, hosting and email providers, accountants, insurers where needed for claims, and professional advisers. They should use it only for that service. We may disclose information if a law requires it, or to protect Motorcycle Real Simulator, our staff, or our community. We do not share information with unrelated third parties for their own marketing. Enquiry and payment records are typically kept for the period required by Chilean tax and consumer rules, often several years. When information is no longer needed, we delete or irreversibly de-identify it. Support notes are kept only as long as needed to close a ticket and meet record duties. If we transfer data outside Chile, we use appropriate safeguards recognised under Chilean data protection law. Servers may be located in Chile or in another country that hosts our cloud provider. Game progress stored in the cloud is associated with your player identifier. If you delete the mobile game from a device, cloud saves may remain until you ask us to erase the account, subject to backup cycles and legal retention. Staff access is limited to people who need data for their role.
We take reasonable steps to keep personal information accurate. Please tell us if your phone number, email, or account details change. We use access controls and limited staff permissions so only people who need details for their role can see them. No online transmission is completely secure, but we work to reduce risk and to respond promptly if we become aware of a privacy incident that may cause serious harm. If we must notify you or a competent authority, we will do so as required by applicable Chilean law. If we learn we have collected personal information directly from a child without an adult’s involvement for a purpose that requires adult consent, we will delete it as soon as reasonably possible. Optional paid add-ons are treated as payment records, not as public marketing data. We encourage you to use a unique password and to avoid sharing screenshots that show personal details. Please report suspected account takeover quickly so we can freeze access where reasonable.
Players often tell us an experience level, device type, or route note so we can respond correctly. We use that only for support, safety, or a payment record. We do not create public profiles of players or publish an identifiable photo without consent or a clear opt-out opportunity where offered. You may ask for a copy of the personal information we hold about you, ask us to correct it, restrict or object to certain processing, stop marketing, or delete information we no longer need, subject to records we must keep by law. You may also ask for data portability where Chilean data protection law applies. Email [email protected] or write to Motorcycle Real Simulator, Los Carrera 2440, 1530000 Copiapó, Atacama, Chile. We may need to confirm your identity before we release information. If you are not satisfied, you may complain to the competent Chilean authority or to the courts. For questions, call +56522234100. Join this mobile game knowing that protecting your data is part of protecting our riding community. If any clause is held invalid, the remaining clauses continue. This policy is governed by the laws of the Republic of Chile.